I got my "reply" from Target. Can we say "noncommital?" Well, I guess that just marks one more place off my list of places to visit this holiday season. These people sure are making shopping easy!
Dear Sarah,
I'm sorry your recent trip to our Roswell East SuperTarget store didn't meet your expectations.
We're always looking for ways to improve your shopping experience. Hearing about the size of aisles, is important to us. I've documented your thoughts and comments, which will be shared with our Store Operations team for further review. It's just one way we can keep working to provide you with the experience you've come to expect at Target.
If you ever have concerns during your visit, please visit Guest Service and ask to speak with the Guest Service Team Leader. They'll make every attempt to resolve the issue during your visit.
We appreciate your feedback because it helps make Target even better.
Sincerely,
Jason
Target Guest Relations
Wow, Jason! I can't wait to get back. So you're REALLY going to share it with Store Operations? Incredible! And those Guest Services people? They'll really rearrange the store for me WHILE I'm there? Holy Smokes!
Sorry, I just can't bring myself to believe that anything is really going to change. So I'll just give up on the multiples shopping carts, do all my shopping on Sunday's when Beloved has the day off and give up any family time I might have been able to squeeze out. Or better yet, I just won't give you my money. I'll give it to a small business owner who REALLY needs it this time.
Next week, my take on customer service or customer dis-service rather!
Passing The Baton
11 months ago
Posts
5 comments:
Well sounds like real trust worthy letter, NOT!
OI!
Did they even bother to send you a gift card or something to make you feel appreciated?
What you see is what I got. Now if there is a gift card in the mail, I would be incredibly surprised!
I once wrote hatemail to Walmart when I busted my butt in their store because it had been raining and they didn't even have wet floor signs out. The response I got was that they couldn't help me unless I provided them with the store number and la ti da. Not "I'm so sorry, if you give me this info we can make sure it doesn't happen again." Just that they couldn't help me without that info. Yeah.
You have an award waiting for you on my blog.
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